Mount Instructions
Need help in choosing the correct mount size ?
1. A 200 mm x 300 mm certificate will fall through an aperture 200 mm x 300 mm.
2. Mounts are measured width x height , so a 200 mm x 300 mm aperture is 200 mm wide x 300 mm high.
3. Mounts are cut by hand and so a tolerance is required of +/- 2 mm .
What size aperture do I enter for my 200 mm x 300 mm portrait ( upright ) certificate ?
Answer : 195 mm x 295 mm
This is called the' visible area' , 'aperture' , or 'cut out'. It may arrive from 197 mm x 297 mm to 193 mm x 293 mm , but either way your certificate will not fall through .
When will my order arrive?
Mounts may take an additional seven days to be manufactured depending on our staff workload..
How do I attach my certificate or picture to the mount ??
Usually customers use a small piece of masking tape to attach the certificate or picture to the back of the mountboard.
What is the 'size' of a frame?
Wherever you buy a frame in the world, the 'size' is the size of the piece of glass which fits in it. So - if you can fit a piece of glass 70 x 100 cm into a frame you can also fit a poster 70 x 100 cm.
Where are your mounts made?
Our Hand-Cut Mounts are manufactured by skilled craftsmen in the UK , our Pre-Cut Mounts are manufactured in Germany.
Can I buy mounts for clip frame?
We do not recommend or supply mounts with clip-frames.
Do you supply samples?
We do supply samples at favourable shipping rates to specific TRADEframes account holders such as Designers and Advertising agencies who require samples on a regular commercial basis. In most circumstance we recommend you make your purchase in the normal manner and you can always return the order for full refund if not satisfied.
Can we buy your mounts from shops?
YES. You may recognize our frames and mounts as those you see in High Street Stores, usually the only difference is the frames may have a different brand name and be 50-100% more expensive.
I can't see the size frame and mount I need can you help?
YES. Visit our Made-to-Measure section - the most efficient online framing system in the world, as designed and specified by the staff of theframer.co.uk and continually improved since e-commerce commenced in 2000.
Do you have my item in stock?
YES- 97% of the time.
Our frames are shipped from the largest picture frame warehouse in London and supplemented by supplies from huge external warehouses in UK and Europe.
Does the frame have glass?
All products specify if glass or plastic glass is used.
What is plastic glass like?
Our Crystal Clear UV-Protecting Plastic glass arrives protected on both sides by plastic film once removed your poster or certificate is protected. Avoid vigorous cleaning, simply wipe with a light damp duster. If you prefer glass, choose from our glass frames or replace the plastic glass supplied at your local glazier. Remember that glass breaks and can be dangerous - consider your Health and Safety Issues and like most major Hotel Groups and Educational Institutions, choose Plastic Glass.
What is your returns policy?
Occasionally a client may order a frame that is the wrong size or something like that.
Our returns policy is simple. You get your order back to us by a courier company or recorded delivery and we will refund in full - ANY RETURNS MUST BE SIGNED FOR DELIVERY.
What is your address?
Our Frames are manufactured and stored at various strategic locations in UK , Germany and Poland.
Our Address for all communications and post is :
TRADEframes
95 Wilton Road
Victoria
London
SW1V 1B2
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