Do I get discount on a large order?
Spend 145 pounds + VAT save 5%
Spend 295 pounds + VAT save 10%
Spend 695 pounds + VAT save 15%
Spend 995pounds + VAT please e-mail us with your requirements.
Below we have answered all the common questions, if this does not answer your problem e-mail us above and we will respond, often immediately during working hours.
Our Office remains open until 7pm
Please Note all enquiries are responded by e-mail:
When will my frames arrive ?
Most Frames are in Stock for immediate dispatch by TNT, some larger corporate orders are delivered by courier van throughout UK.
In the check out process you will be asked to enter your absolute latest acceptable delivery date. If we cannot ship by this date, you will be notified.
All Deliveries MUST be signed for so please give delivery addresses where a person can sign for your order in normal working hours - many customers arrange to have their frames delivered at work or with neighbours.
Sorry - we do not deliver evenings or weekends.
How much is Delivery and Handling?
FREE DELIVERY on all orders over £99 + VAT
Orders otherwise fixed at £9.99 + VAT
(PLEASE NOTE: Order Values under £49.99 + VAT incur a £3.50 Administration Surcharge)
What is your privacy policy?
We do not retain any financial or credit card information you provide us.
We do not share your information with any other parties.
What is your typical Delivery Time?
Most orders placed by 7pm will be dispatched the following day. When ordering you will be asked to give your latest acceptable delivery date, if we cannot meet that date you will be offered an alternative product or an immediate refund.
Do you deliver to any address?
YES. We deliver to business and consumer addresses throughout Mainland UK.
Problems Ordering Online?
Email sales@tradeframes.co.uk. Simply state your email address, and product required.
How are frames measured?
By the 'size' is the size of the piece of glass which fits in it. So - if you can fit a piece of glass 70 x 100 cm into a frame you can also fit a poster 70 x 100 cm.
How are Mounts Measured ?
Mount Apertures are describes as the size of the aperture less around 2 mm , so if the aperture is 10 cm x 15 cm you can show a picture 10 x 15 cm without it falling through the aperture .
Are the frames complete?
YES. All frames arrive ready to hang on the wall or in smaller sizes, to stand or hang (a strut back) - THERE IS NO ASSEMBLY REQUIRED.
Do you do a 'price promise'?
YES. In most cases when you add up the cost of delivery with our competitors, you will save around 20% from buying from the TRADEframes.co.uk. However, if you wish to forward any previous invoice or receipt for goods purchased we can normally beat this by at least 5%, same for any faxed written quotation. Please always remember our frames are the best quality, as manufactured or specified by the largest framing company in the world, Nielsen- Bainbridge.
Where are your frames made?
Our frames are made in the UK, Germany and Eastern Europe to extremely high standards, only approximately 3% of our frames are made in China (some sizes of clip frames).
Can we buy your frames from shops?
YES. You may recognize our frames as those you see in High Street Stores, usually the only difference is the frames may have a different brand name and be 50-100% more expensive.
I can't see the size frame I need can you help?
YES. Visit our Made-to-Measure section - the most efficient online framing system in the world, as designed and specified by the staff of TRADEframes.co.uk and continually improved since e-commerce commenced in 2000.
Do you have my item in stock?
YES- 97% of the time.
Our frames are shipped from the largest picture frame warehouse in London and supplemented by supplies from huge external warehouses in UK and Europe.
Does the frame have glass?
All products specify if glass or plastic glass is used.
What is plastic glass like?
Our Crystal Clear UV-Protecting Plastic glass arrives protected on both sides by plastic film once removed your poster or certificate is protected. Avoid vigorous cleaning, simply wipe with a light damp duster. If you prefer glass, choose from our glass frames or replace the plastic glass supplied at your local glazier. Remember that glass breaks and can be dangerous - consider your Health and Safety Issues and like most major Hotel Groups and Educational Institutions, choose Plastic Glass.
Can we have a sample?
YES, of course! Order any product from us, and if not entirely happy simply e-mail us, we will forward a return code and address, and on safe receipt, credit you with the purchase price of the product.
What is your returns policy?
EASY- If not entirely happy simply e-mail us within seven days, we will forward a return code and address, and on safe receipt BY RECORDED DELIVERY, we will credit you with the purchase price of your order . We do require proof of delivery for any returns.PLEASE NOTE YOU CANNOT RETURN MOUNTS OR MADE TO MEASURE FRAMES UNLESS FAULTY
If we are at fault we arrange collection and full refund.
Do you have a showroom ?
Although you can see many of the branded products we sell in High Quality Framing and Department Stores , we do not have a physical showroom ourselves . We a are a true e-commerce company operating without conventional sales costs and pass these huge savings onto our customers .
Our Contact Information:
TRADEframes
95 Wilton Road
London
SW1V 1B2
Fax: 08701 290 811
Email: sales@tradeframes.co.uk
VAT : 875 2931 91
